Contact us

Get help and support, troubleshoot or get in touch with us.

Open hours

Face-to-face services have now gone virtual! Find out how to join a virtual meeting. You can still contact the Nucleus staff by phone on 9385 8500 or by submitting an online enquiry form here: unsw.to/webforms


In keeping with advice from NSW health and the additional measures UNSW has adopted to help shape the profile of the COVID-19 epidemic, we are temporarily suspending face-to-face services from the Nucleus: Student Hub.


If you have ordered a document, please ensure your mailing address is current. This will be posted to you.


Please continue to check your UNSW student email for updates and information.


We are sorry that this global health issue has caused you inconvenience and we remain united in supporting all in our community with acceptance, respect, compassion and inclusion.


Contact hours:

  • Monday to Friday - 10am to 5pm.
  • Closed on public holidays.

Coronavirus (COVID-19)

See Answers to frequently asked questions about UNSW's response to coronavirus.

Visit us on campus

The Nucleus Student Hub
University of New South Wales, The Nucleus: Student Hub, Main Library level 2, Kensington NSW 2033
Find us