Contact us

Get help and support, troubleshoot or get in touch with us.

Open hours

Face-to-face services have now gone virtual! Find out how to join a virtual meeting. You can still contact the Nucleus staff by phone on (02) 8936 7005 or by submitting an online enquiry form here:


During this difficult time UNSW has transitioned to virtual face-to-face services to help students feel a sense of normality with a range of services offered from enrolment support to program specific advice. With Microsoft Teams, the virtual face-to-face has been a welcomed addition to the customer service experience as it has allowed students to still receive the support they need when it comes to their study. The use of screen share has become a valuable tool providing students with personalised enrolment support, the know-how on how to access webforms, and general day-to-day enquiries that the students may have. With face-to-face services now slowly being introduced again on an appointment only basis UNSW has adapted to the current climate working towards ensuring the full UNSW experience for all students. We can't wait to see you on campus again soon!


Contact hours:

  • Monday to Friday - 10am to 5pm.
  • Closed on public holidays.

Coronavirus (COVID-19)

See answers to frequently asked questions about UNSW's response to coronavirus or phone the Coronavirus Helpline (02) 9385 8500

Visit us on campus

The Nucleus Student Hub
University of New South Wales, The Nucleus: Student Hub, Main Library level 2, Kensington NSW 2033
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