Counselling and psychological services

This page will guide you to information and resources about what counselling and psychological support services are available to help you achieve wellbeing while at university.
  27 Feb, 2020

About counselling and psychological services

UNSW Counselling and Psychological Services (CAPS) is a free and confidential service available to all students to support you through tough times, keep your studies on track and help you make the most of your university experience.

Through CAPS, you have access to services such as individual counselling, programs workshops and seminars, and self-help resources.

If you need to see a counsellor urgently

If your situation is impacting on your or someone else's safety, let Counselling and Psychological Services (CAPS) reception staff know you have an urgent need for support.

All effort will be made to meet with you as soon as possible or facilitate a referral for you to another campus support service, a doctor or a community support service.

CAPS is open Monday to Friday 9-5pm. Outside of these hours, for mental health emergency access 24/7, please call the Mental Health Access Line on 1800 011 511 or alternatively 000.

Seeing a counsellor

If you need individual counselling, you can see a male or a female counsellor. All CAPS counsellors are fully qualified psychologists registered with the Australian Health Practitioner Regulation Agency. Initial consultations are usually 15–20 minutes (over the phone) or 30– 50 minutes (face-to-face). Interpreters can be organised for counselling sessions in languages other than English. 

  • Find information about counselling services including where to find the service, what counsellors can help you with, and how to book an appointment.

Other ways to get help

CAPS and the university give you access to a range of services and resources to help you thrive at uni.

  • You can participate in counselling workshops and seminars where you’ll learn new life skills.
  • Find out how to cope with stress and take care of your wellbeing, health and safety.
  • View self-help videos and guides, known as Mind Smart Guides, to help you respond to the challenges of university life and beyond, including how to deal with the stress of exams, how to sleep better and how to overcome procrastination.
  • If you are struggling to complete your program, you can get your study back on track through a formal support program or other support services.
  • Find More Mind Smart resources, including advice on bullying and discrimination, support for LGBTQI students, further ways to improve your study habits, and understanding mental health issues such as depression, grief, suicide, relationships and self-esteem.
  • You can also get counselling through the Psychology Clinic, which is staffed by postgraduate students studying clinical psychology at UNSW who are provisionally registered psychologists. It is open to the public and there is a small fee, unlike the free CAPS service.