Virtual Face-to-Face Services

During this difficult time UNSW has transitioned to virtual face-to-face services to help students feel a sense of normality with a range of services offered from enrolment support to program specific advice. With Microsoft Teams, the virtual face-to-face has been a welcomed addition to the customer service experience as it has allowed students to still receive the support they need when it comes to their study. The use of screen share has become a valuable tool providing students with personalised enrolment support, the know-how on how to access webforms, and general day-to-day enquiries that the students may have. With face-to-face services now slowly being introduced again on an appointment only basis UNSW has adapted to the current climate working towards ensuring the full UNSW experience for all students. We can't wait to see you on campus again soon!

What are virtual face-to-face services?

Want to chat with a member of The Nucleus: Student Hub team? Have questions about your enrolment, fees, or another issue related to your enrolment?

Chat to a member of the Student Hub team using our virtual face-to-face service online, with Microsoft Teams.

Student Hub staff will be available by appointment on weekdays and can utilise screenshare to guide you through the enrolment process or other related enrolment issues.

How to access

Using our virtual face-to-face service is simple! Just follow the steps below: 

Prior to your appointment

Download Microsoft Teams, install, and log in.

Test out your video and audio before your appointment time. You may also like to change your background to avoid distractions and unexpected disruptions during your appointment.

Click here to make a virtual face-to-face appointment.

Check your phone for further instructions. We'll send you an SMS when you have reached the front of the queue. If you do not have a phone, please ensure you're ready and waiting on Teams and a Student Hub team member will call you. 

During your appointment

We ask that you keep your video on for the duration of your appointment for a more engaging session.

For your info

Call recording
Your call may be recorded for coaching, training and compliance purposes. If you do not want your call to be recorded please let us know once you're in the chat. 

Follow-up questions
When your call ends, you cannot use the chat for additional questions. Please re-join our virtual queue here.

Screen sharing
For a better guided service, we may request that you share your screen during your call.