Virtual Face-to-Face Services

Important note

Virtual face-to-face services are temporarily suspended but will return soon!

During this difficult time UNSW has transitioned to virtual face-to-face services to help students feel a sense of normality with a range of services offered from enrolment support to program specific advice. With Microsoft Teams, the virtual face-to-face has been a welcomed addition to the customer service experience as it has allowed students to still receive the support they need when it comes to their study. The use of screen share has become a valuable tool providing students with personalised enrolment support, the know-how on how to access webforms, and general day-to-day enquiries that the students may have. With face-to-face services now slowly being introduced again on an appointment only basis UNSW has adapted to the current climate working towards ensuring the full UNSW experience for all students. We can't wait to see you on campus again soon!

What are virtual face-to-face services?

Want to chat with a member of The Nucleus: Student Hub team? Have questions about Enrolment and Fees?

Chat to a member of staff using our virtual face-to-face service online, with Microsoft Teams.

Student Hub staff will be available to talk between 10am - 5pm weekdays and can utilise screenshare to guide you through the enrolment process.

How to access

Using our virtual face-to-face service is simple! Just follow the steps below: 

  1. Download Microsoft Teams, install and log in.
  2. Click here to join our virtual queue. 
  3. Check your phone for further instructions. We'll send you an SMS when you have reached the front of the queue. If you do not have a phone, please ensure you're ready and waiting on teams and an agent will call you shortly. 

For your info

Call recording
Your call may be recorded for coaching, training and compliance purposes. If you do not want your call to be recorded please let us know once you're in the chat. 

Follow-up questions
When your call ends, you can not use the chat for additional questions. Please re-join our virtual queue here.

Screen sharing
For a better guided service, we may request that you share your screen during your call.